Shipping Policy

Last Updated: [Date]

We currently ship orders to [India / locations you serve].

1. Order Processing

Orders are generally processed within [1–2 business days] after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time:

Metro Cities: [2–5 business days]
Other Locations: [4–7 business days]
Remote Areas: [5–10 business days]

Delivery timelines are estimates and may vary depending on the destination and courier service.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Free shipping: [Above ₹____ / On all orders]

4. Tracking

Once your order has been dispatched, we may provide a tracking number through email, SMS or WhatsApp, where applicable.

You can use the tracking information to follow the progress of your shipment.

5. Delivery Delays

Delivery may occasionally be delayed due to:

• Weather conditions
• Public holidays
• High order volumes
• Courier delays
• Incorrect or incomplete address
• Remote delivery locations
• Natural disasters
• Other circumstances beyond our control

We will make reasonable efforts to assist with delayed shipments.

6. Incorrect Address

Customers are responsible for providing an accurate shipping address and contact information.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for re-shipment.

7. Failed Delivery

If the courier attempts delivery and is unable to deliver the package due to the customer's unavailability or incorrect contact/address information, the courier may make additional attempts or return the package to us.

8. Damaged Package

If the package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package and contacting us as soon as possible.

For product damage claims, photos/videos may be required.

9. International Shipping

[Sajag Store currently does not offer international shipping.]

OR, if you do:

International shipping availability, charges and delivery timelines will be displayed at checkout where applicable. Customers may be responsible for applicable customs duties, taxes or import charges.

10. Contact Us

For shipping-related questions:

Email: [Customer Support Email]
Phone: [Customer Support Number]